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Privacy Policy

Privacy Policy
Effective Date: 25 July 2025
We at NCM Real Estate Boutique, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our clients, users, and visitors in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), and the requirements of the Property Practitioners Regulatory Authority (PPRA).

Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

1. Who We Are

NCM Real Estate Boutique is a South African-based real estate agency committed to providing professional property services. Our operations are regulated by the Property Practitioners Act and overseen by the PPRA. Our contact details are:

NCM Real Estate Boutique
Ext1, 14 Kiepersollan Ave, Tasbet Park, eMalahleni, 1035
info@ncmrealestate.co.za
076 400 2838

 

2. Information We Collect

We may collect the following categories of personal information from you:

  • Identification Information: Full name, ID number, passport number

  • Contact Information: Email address, phone number, residential or business address

  • Property-related Information: Ownership details, lease agreements, mandates

  • Financial Information: Banking details (if applicable), proof of income

  • Usage Data: Browsing activity on our website (cookies, IP addresses)

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you complete forms, contact us, or use our services

  • Automatically via our website using cookies or similar technologies

  • From third parties such as credit bureaus or property databases (with consent)

  • Through property portals or affiliate platforms where we market our listings

4. Why We Collect This Information

Your information is collected to:

  • Provide you with real estate services (buying, selling, renting, leasing)

  • Comply with regulatory requirements from the PPRA, FIC, and other authorities

  • Verify your identity and assess eligibility for property transactions

  • Communicate with you and respond to inquiries

  • Maintain accurate records for legal and operational purposes

  • Improve our services and user experience

5. Lawful Basis for Processing

We only process your personal information where:

  • You have given us explicit consent

  • It is necessary for a contract or mandate with you

  • It is required by law or regulation

  • It is in our legitimate interest to do so (e.g., fraud prevention, service improvement)

6. Sharing Your Information

We may share your information with:

  • Regulatory bodies (PPRA, FIC) as required

  • Conveyancers, attorneys, or bond originators involved in transactions

  • Technology providers who support our website or systems

  • Government institutions if legally required

  • Only authorized staff and third parties under strict confidentiality agreements

We do not sell or rent your information to any third party.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of inaccurate or unnecessary data

  • Object to or limit our use of your personal information

  • Lodge a complaint with the Information Regulator if you believe we are in breach of POPIA

To exercise your rights, please contact our Information Officer at:
[Insert Email Address]

8. Protection of Minors

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If we become aware that a minor has provided personal data without such consent, we will take steps to delete the information promptly.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law, such as for financial reporting or regulatory audits.

10. Security Measures

We take reasonable and appropriate technical and organizational security measures to safeguard your personal data, including:

  • SSL encryption for online data transmission

  • Secure data storage solutions

  • Access control and staff confidentiality agreements

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your experience and gather analytics. You can manage or disable cookies via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. We will post the updated version on our website and notify you where required.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Information Officer
NCM Real Estate Boutique
Ext1, 14 Kiepersollan Ave, Tasbet Park, eMalahleni, 1035
info@ncmrealestate.co.za
076 400 2838

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